Refund policy

R E F U N D S & R E T U R N S

I'd like to cancel my order. Do you offer refunds?

We are unable to offer refunds for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.

I received my order and I would like to exchange my items for something else. Do you offer exchanges?

We are unable to offer exchanges for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.

One or more of the items in my order arrived damaged. Can you refund me or replace the item?

Absolutely! If you receive a damaged item, contact us immediately with your order number at dhinfo@dragonherbarium.com. We will replace any damaged items provided they are reported with photos, within 48 hours of order delivery.

Damaged shipments will require evidence in order to file a claim with the carrier so please take photos of the damage upon receiving.