Shipping policy

S H I P P I N G
​
How often do you ship?

We ship out the following business day, Monday-Friday. However, it can take up to 2-3 business days to process your order before it is shipped out.

Will I receive tracking information?

Yes, once your order is shipped, you will receive a confirmation email with tracking information. If you do not receive a tracking confirmation email, contact us immediately 503-244-7049

I'm local to Portland. Can I come in and pick up my order in person?

Yes! We have a free local pickup option available at checkout and a notification is emailed when your order is ready for pickup at our Portland location: 

4638 SW Beaverton Hillsdale HWY, Portland, OR 97221

When I track my package, it says that it was confirmed as delivered to my address but I did not receive it. Can I get a refund or a replacement?

We are not responsible for shipments shown as "delivered" in the tracking info. However, we will do our best to work with you should such points of confusion arise. If your building is not secure, we suggest requesting a required signature for delivery. Please contact our support team to arrange as we do not include this cost or service with shipping.

If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the ordering party.

We will do our best to amend incorrect addresses if you call or email us immediately. As shipping turnaround can be pretty immediate, it is difficult to ensure this can be done in all cases.

Shipping times are estimates and are not guaranteed. If a shipment is taking longer than expected or you think your package might be lost, please contact USPS with your tracking information: (800) 275-8777  

 

 

I N T E R N A T I O N A L S H I P P I N G

Due to persistent issues, we no longer ship internationally.